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Email:info@stellerjobs.com
Source: LinkedIn
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Job Description

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems with new users
  • “Own” IT onboarding/offboarding by having pride in high-quality work
  • Streamline process in projects, tasks and responsibilities and ensure process is documented for after-hours support team
  • Document problems, resolutions, and activities for future reference
  • Account creations across multiple applications by following the onboarding process
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets if machines/users are not online and go through the onboarding process to get machines/users installed
  • Send accounting team weekly summary of report when applications have been added or removed from clients
  • Keep Clients Safe and ensuring tools are enabled per client contract (such as 2FA, etc.)
  • Communication with customers as required: keeping them informed of progress, notifying them of impending changes or delays.
  • Show up daily as a professional with a great attitude and professional groomed
  • Maintains open communication with clients to better understand their technology requirements and issues.
  • Other duties as assigned

Requirements

  • BS degree in Information Technology, Computer Science or relevant field
  • 5+ years of experience in end-user IT support with native English-speaking clients
  • Excellent spoken English language, and ability to communicate well with end users (and exhibit patience with setting up new users)
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Some experience with virtualization technology (eg. VMware)
  • Ability to diagnose and troubleshoot 1-2 technical issues
  • Familiarity with remote desktop applications and help desk software (eg. ConnectWise)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Strong working knowledge of basic cybersecurity standards
  • Demonstrated ability to prioritize and focus on the task at hand
  • Demonstrated ability to follow through on projects in a timely manner
  • Demonstrated ability to take initiative independent of direct supervision
  • Ability to work in a team, communicate effectively, and positively manage confrontations/conflicts
  • Understanding of support tools, techniques, and how technology is used to provide IT support

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