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Call:www.hsbc.com/careers
Email:career@hsbc.com.lk
Source: linkedin.com
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Job Description

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.


Our Contact Centre plays a central role in maintaining a convenient service to our customers as the leading International bank in Sri Lanka. The division serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking services to our millions of customers through both inbound and outbound calling activities. The value of our Contact Centre Business operations continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

In this role, you will:

• Provide an excellent customer experience to all our internal and external customers

• Contact potential or existing customers to engage in a process of need discovery and recommend suitable HSBC products and services

• Meet agreed performance objectives and contribute effectively towards the team’s performance

• Ensure compliance with HSBC Group policies and procedures, including regulatory requirements

To apply for this role, please send your full CV to career@hsbc.com.lk with the subject “Customer Solution Representative”.

Shortlisted applicants will be invited for an interview within two weeks from the closing date of this advert. Interviews will be conducted online.



More info

Requirements

To be successful in this role, you should meet the following criteria:

• Completion of GCE A/L Examinations

• Excellent communication skills, fluent in both spoken and written English

• Good working knowledge of Microsoft Office

• A positive mindset and ability to handle pressure

• Prior experience in working directly with corporate customers will be an added advantage

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