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Job Description

-Evaluate and prioritise customer support cases

-Act as the primary liaison between the company and your customers

-Communicate and solve customers problems via phone, email, online and face-to-face meetings

-Act as a consultant and offers solutions to customers problems

-Track and manage your work record

-Work with all internal groups, including support, sales, engineering, product management, and consulting

-Escalate critical customer situations to the appropriate level of management and engineering expertise

-Configure a software product for a given requirement


Requirements

-Graduates/Undergraduates in Information Technology, Computer Science or equivalent

-Ability to prioritise tasks based on urgency and importance

-Motivation to learn new skills and technologies

-Critical thinker and problem-solving skills

-Good time-management skills

-Ability to function as an individual contributor and/or a member of a team

-Great interpersonal and communication skills


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